15-Day Money-Back Guarantee
We stand behind the quality of our work. If you're not satisfied within your first 15 days, we'll refund every penny — no questions asked.
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100% Money-Back, No Questions Asked
If our design or development service doesn't meet your expectations in the first 15 days, we'll refund you immediately.
Conditions for Refund
- The request must be made within 15 calendar days of your initial signup.
- You must provide feedback on why the deliverables did not meet your expectations.
- Refunds are processed to the original payment method within 5–7 business days.
What's Not Covered
- Subsequent renewals — pause or cancel before renewal to avoid charges.
- Custom enterprise contracts with separate refund terms.
- Pay-as-you-go add-ons or one-off project fees (refunded case-by-case).
How to Request a Refund
Email billing@xpertelecom.com from the email address on your account with the subject "Refund Request". We'll process it within 24 hours.
Pausing vs. Canceling
Pause — keep your slot, designer, and assets; no billing while paused. Cancel — close your account entirely; your data is retained for 30 days then deleted.